We recommend renting a month in advance ideally or at least a week before, especially during peak seasons (winter and summer vacations).
Frequently Asked Questions
The maintenance day we charge covers cleaning costs and keeps our products in the best conditions to provide Premium service. That's why it's not refundable.
You can cancel up to 48 hours before and 50% of your payment will be refunded. Please contact us if you need to cancel your reservation.
Yes, we deliver to homes and there may be an additional cost depending on the area.
If you partially or totally damage the product, you must replace it at market value, whether it's a spare part or the entire product.
No, we trust that you'll take care of our products as if they were your own, so others can enjoy traveling light just like you.
Yes, all our products are sanitized and we strive to keep them in excellent condition. Child car seats are replaced after their expiration dates and checked periodically.
Yes, you can extend your rental by contacting us via WhatsApp. The extension is subject to product availability and is charged proportionally to the additional days.
For same-day cancellations or no-shows, we don't offer refunds. If you have an emergency, contact us as soon as possible to discuss options.
Yes, you can pick up at one point and return at another. For example, you can pick up at the airport and return at our pickup point, or vice versa. Check for additional costs if applicable.